November 12-16

Good Evening

I am glad to report that I am feeling much better. Below is our outline for this week.

1. Jeopardy-Belize

2. Writing the business letter continued.

I need to add a few comments on the writing assignments that were turned in the last class.

Group Assignment:

1. The topics were relative and interesting.

2. The concept maps were clear and appropriate.

3. The content was acceptable. (some editing was required)

4. The format was unacceptable.

A business letter, despite the reason or intent must follow any of a particular number of formats. I had included on the blog the blocked style in the post of Friday 18th 2012.

Video 1: How to write a Business Letter by Kaitlin Tucker

Video 2: The Key forms of a Business Letter, courtesy writeuppress.com

Please ensure that your letter this week has the appropriate business letter format as the Rubrics will indicate that I will be dedicating 25% of the overall attainable grade to proper formating. Please review the two videos again and remember to edit for grammar, spelling and content as well.

Video 1: How to write a Business Letter by Kaitlin Tucker



Video 2: The Key forms of a Business Letter, courtesy writeuppress.com





Video 3: How to write a business letter courtesy sampleshelps





Details of the lesson:

Class will play the Jeopardy-Belize game. This game can be viewed at:

Jeopardy-Belize The topics are as follows:

Government: Archeological sites: Animals: Plants:

All these topics contain subtopics that should be known to you. The topics and subtopics are to be used to inspire your writing, after which you are to use a concept map to plan your business letter and then compose a letter by the end of class 1. You will then type up that letter in a word processor of your choosing and create an envelope and mail it to me at the following address:

Ms. Annette Cooper
c/o Ms. M. Pech
University of Belize
ACE Program Freetown Road
Belize City
P.O. Box 340

Letters delivered within Belize take you will need to post it no later than Tuesday afternoon if it is to reach me in time.

The deadline for all letters is Friday November 16th, 2012 Any letter not received by this date will receive a 20% deduction for late penalty.

Of course we will discuss all this in class. I look forward to seeing you on Monday.

I am sick :-(

I am so sorry to inform you that I am unable to make it to class today. Meanwhile please use this time to review all that we have done on sentences and fragments and be sure to review the videos posted below. I look forward to seeing you on Wednesday November 1st 2012. Again I am sorry for any inconveniences caused by my absence but I am sneezing constantly and I do not want to get you all sick too.

Writing an Essay

This week we will be covering essay writing, with emphasis on expository essays. I have posted three videos that I hope will assist you in understanding the task at hand. In class, we will then create a concept map using Inspiration, after which you will create an expository essay in groups.

On Wednesday you will be required to construct an expository essay of your own. I look forward to an exciting week with you!

Here is video #1 by EducationCommonsRW : video by James esl

Here is video #2 by zontulfilmsltd



Finally here is video #3

Now let is begin:-) Comment below, Let me know which video was most helpful...

Structure of a Business letter

Good evening everyone,

I must admit that your letters that are being submitted are so much better. Good job. Please keep up the good work. I have a few improvements that I would like us to work on .

1. The letter format.

2. Editing your final draft.

I have added 3 videos to guide you with these processes.

Video 1: How to write a Business Letter by Kaitlin Tucker



Video 2: The Key forms of a Business Letter, courtesy writeuppress.com





Video 3: How to write a business letter courtesy sampleshelps





I hope you enjoy the presentations. Feel free to comment on which you liked best. Which was most helpful etc.

The Adjustment Letter

The second letter that you are to write is the letter of adjustment. That is after you have received a letter of complaint. In this case you will respond to your letter of complaint with the adjustment letter.

1. The adjustment letter needs to address the problem.

2. Keep the customer satisfied.

3. Apologize for any inconvenience.

4. Offer something extra if possible for goodwill.

Remember a happy customer will be a returning customer.

To help you with a visual example and to reinforce all that I just said I have included a nice video from samples help.org.uk

Enjoy, I know you will do a great job.

Updated Concept Map for the letter of complaint

This updated version of the concept map is more detailed. I hope it helps.

letters of complaint

I. AUTHORITATIVE

Be clear about what you want and by when.

A. display authority
B. commanding

II. FACTUAL

Ensure that you include all relevant information. Provide documentation/receipt etc.

A. Provide information
1. true
2. reliable

III. CONSTRUCTIVE

Give a practical solution that will be mutually beneficial.

A. be practical
B. be positive

IV. FRIENDLY

Be nice, remember you catch more flies with honey than with vinegar. Remind them of past good/satisfactory service/merchandise.

A. not hostile
B. kind
C. warm

V. CONCISE

State the facts of the case.
Do not lament and over exaggerate.
Provide accurate, unbiased information.

A. summary
B. Short and to the point
C. compact

What happened?

Provide receipt/serial number/model etc.

What will make ME happy

This is what I need you to do.

We can work this out.

Check out this video by Howcast for a audiovisual version of what you need to do.

Update on assignment on letters of complaint

Good Evening,

The following is a review of your assignment that was discussed at our last class. You are to submit 2 letters.

The first is the letter of complaint.

The second is the letter of adjustment. The adjustment letter should directly respond to your letter of complaint.

I know you all have your individual concept maps that we created in class for you to use when writing your letter. Still I have included an outline and a concept map that I hope will assist those who have not yet submitted their letter via engrade.com

Please remember that all letters are to be submitted via your Engrade account. The deadline has been extended to Tuesday 4:00 p.m.

Outline for letters of complaint

I. AUTHORITATIVE
A. display authority
B. commanding

II. FACTUAL
A. Provide information
1. true
2. reliable

III. CONSTRUCTIVE
A. be practical
B. be positive

IV. FRIENDLY
A. not hostile
B. kind
C. warm

V. CONCISE

A. summary
B. Short and to the point
C. compact

CONCEPT MAP