The Adjustment Letter

The second letter that you are to write is the letter of adjustment. That is after you have received a letter of complaint. In this case you will respond to your letter of complaint with the adjustment letter.

1. The adjustment letter needs to address the problem.

2. Keep the customer satisfied.

3. Apologize for any inconvenience.

4. Offer something extra if possible for goodwill.

Remember a happy customer will be a returning customer.

To help you with a visual example and to reinforce all that I just said I have included a nice video from samples help.org.uk

Enjoy, I know you will do a great job.