I am sick :-(

I am so sorry to inform you that I am unable to make it to class today. Meanwhile please use this time to review all that we have done on sentences and fragments and be sure to review the videos posted below. I look forward to seeing you on Wednesday November 1st 2012. Again I am sorry for any inconveniences caused by my absence but I am sneezing constantly and I do not want to get you all sick too.

Writing an Essay

This week we will be covering essay writing, with emphasis on expository essays. I have posted three videos that I hope will assist you in understanding the task at hand. In class, we will then create a concept map using Inspiration, after which you will create an expository essay in groups.

On Wednesday you will be required to construct an expository essay of your own. I look forward to an exciting week with you!

Here is video #1 by EducationCommonsRW : video by James esl

Here is video #2 by zontulfilmsltd



Finally here is video #3

Now let is begin:-) Comment below, Let me know which video was most helpful...

Structure of a Business letter

Good evening everyone,

I must admit that your letters that are being submitted are so much better. Good job. Please keep up the good work. I have a few improvements that I would like us to work on .

1. The letter format.

2. Editing your final draft.

I have added 3 videos to guide you with these processes.

Video 1: How to write a Business Letter by Kaitlin Tucker



Video 2: The Key forms of a Business Letter, courtesy writeuppress.com





Video 3: How to write a business letter courtesy sampleshelps





I hope you enjoy the presentations. Feel free to comment on which you liked best. Which was most helpful etc.

The Adjustment Letter

The second letter that you are to write is the letter of adjustment. That is after you have received a letter of complaint. In this case you will respond to your letter of complaint with the adjustment letter.

1. The adjustment letter needs to address the problem.

2. Keep the customer satisfied.

3. Apologize for any inconvenience.

4. Offer something extra if possible for goodwill.

Remember a happy customer will be a returning customer.

To help you with a visual example and to reinforce all that I just said I have included a nice video from samples help.org.uk

Enjoy, I know you will do a great job.

Updated Concept Map for the letter of complaint

This updated version of the concept map is more detailed. I hope it helps.

letters of complaint

I. AUTHORITATIVE

Be clear about what you want and by when.

A. display authority
B. commanding

II. FACTUAL

Ensure that you include all relevant information. Provide documentation/receipt etc.

A. Provide information
1. true
2. reliable

III. CONSTRUCTIVE

Give a practical solution that will be mutually beneficial.

A. be practical
B. be positive

IV. FRIENDLY

Be nice, remember you catch more flies with honey than with vinegar. Remind them of past good/satisfactory service/merchandise.

A. not hostile
B. kind
C. warm

V. CONCISE

State the facts of the case.
Do not lament and over exaggerate.
Provide accurate, unbiased information.

A. summary
B. Short and to the point
C. compact

What happened?

Provide receipt/serial number/model etc.

What will make ME happy

This is what I need you to do.

We can work this out.

Check out this video by Howcast for a audiovisual version of what you need to do.

Update on assignment on letters of complaint

Good Evening,

The following is a review of your assignment that was discussed at our last class. You are to submit 2 letters.

The first is the letter of complaint.

The second is the letter of adjustment. The adjustment letter should directly respond to your letter of complaint.

I know you all have your individual concept maps that we created in class for you to use when writing your letter. Still I have included an outline and a concept map that I hope will assist those who have not yet submitted their letter via engrade.com

Please remember that all letters are to be submitted via your Engrade account. The deadline has been extended to Tuesday 4:00 p.m.

Outline for letters of complaint

I. AUTHORITATIVE
A. display authority
B. commanding

II. FACTUAL
A. Provide information
1. true
2. reliable

III. CONSTRUCTIVE
A. be practical
B. be positive

IV. FRIENDLY
A. not hostile
B. kind
C. warm

V. CONCISE

A. summary
B. Short and to the point
C. compact

CONCEPT MAP

August 8-12 2012

Good Afternoon,

This week we will continue working with letters of complaint. Please review the following words and be prepared to discuss how they tie into the letter of complaint.

• concise • authoritative • factual • constructive • friendly

October 1-5 2012

Good Afternoon,

The following is a list on all that will be covered this week.

The topic sentence (continued/review),
Paragraph writing (continued/review),

Definitions:

What is a Paragraph?

What are the various types of paragraphs?

The five paragraph essay,

Review samples of memos, letters, resume

Resources:

Page 207 The basic structure of a paragraph

http://www.thefreedictionary.com/paragraph<

http://www.studygs.net/fiveparag.htm

http://homeworktips.about.com/od/essaywriting/a/fiveparagraph.htm Assignment:

Write a 5 paragraph essay - Topics to be discused in class.

Research the following:

Letter of Complaint Letter of adjustment

Research Due: Wednesday October 03rd 2012